The OrderRetrieve/OrderView transaction set retrieves a specified order that matches one or more search criteria. Search criteria may include any supported Order Reference information, which may be the Order ID, a PNR reference, a ticket or coupon/document number, or other Airline supported order reference and a Traveler Surname and Given Name.
NOTE: If the order retrieval request is initiated from the party that originally requested the order creation, then an Order Reference is sufficient with the identity of the requesting party.
If the order retrieval request is initiated from a party that did not originally request the order creation, then an extended security mechanism may be used to extend order view access to the party (for example, using a CustomerInputRQ/RS for an additional, bilaterally agreed upon, security challenge such as a security question and answer).
The requestor may additionally specify filters to constrain the response information sets, including: Trip itinerary, Flight segment, Passenger, Payment and Accountable document information. If no filters are specified, all order information is returned.
If a matching order is found, the OrderView response will contain all order information or filtered information (if filters were requested in the order retrieval request). If no matching Order is located, the OrderView response will include processing condition information and no order information.