NDC Error Codes and Messages
If you receive any of the error messages below, you most likely need to update your request. Included are details of possible actions you need to take if you receive the error in a response. Please make corrections and resubmit your request.
AirShopping
| Code | Description | User Action |
|---|---|---|
| 1000 | Error parsing request headers. | Ensure your headers are structured correctly. Refer to Authentication for all mandatory elements. |
| 1003 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 1004 | Error parsing request using message translation engine. | Correct the XML structure in your request. |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |
OfferPrice
| Code | Description | User Action |
|---|---|---|
| 2000 | Error parsing request headers. | Ensure your headers are structured correctly. Refer Authentication for all mandatory elements. |
| 2003 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 2004 | Error parsing request using message translation engine. | Correct the XML structure in your request. |
| 2009 | Offer not found. | Check offer ID and response ID. If both are correct, then please try again and add a small delay (second or two) between your AirShopping and OfferPrice requests. |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |
SeatAvailability
| Code | Description | User Action |
|---|---|---|
| 3000 | Error parsing request headers. | Ensure your headers are structured correctly. Refer Authentication for all mandatory elements. |
| 3003 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 3004 | Error parsing request using message translation engine. | Correct the XML structure in your request. |
| 3019 | Offer not found. | Verify that you have included the correct OfferID and ResponseID for the flow. Ensure you have executed the services requests in the correct order per [Flow of data between messages](/docs/ndc-solutions/ndc_api_workflows/#flow-of-data-between-messages. |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |
ServiceList
| Code | Description | User Action |
|---|---|---|
| 4000 | Error parsing request headers. | Ensure your headers are structured correctly. Refer Authentication for all mandatory elements. |
| 4003 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 4004 | Error parsing request using message translation engine | Correct the XML structure in your request. |
| 4009 | Offer not found. | Verify that you have included the correct OfferID and ResponseID for the flow. Ensure you have executed the services requests in the correct order per Flow of data between messages. |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |
OrderCreate
| Code | Description | User Action |
|---|---|---|
| 5000 | Error parsing request headers. | Ensure your headers are structured correctly. Refer Authentication for all mandatory elements. |
| 5005 | Error while parsing request. | Correct the XML structure in your request. |
| 5009 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 5011 | Offer not found in offer management system. | Verify that you have included the correct OfferID and ResponseID for the flow. Ensure that the offer was created less than three days prior to execution of OrderCreate. |
| 5021 | Unable to detokenize request. | |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |
OrderCancel
| Code | Description | User Action |
|---|---|---|
| 6000 | Error parsing request headers. | Ensure your headers are structured correctly. Refer Authentication for all mandatory elements. |
| 6001 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 6002 | PNR required. | Ensure that the PNR is specified in the request. |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |
OrderReshop
| Code | Description | User Action |
|---|---|---|
| 7000 | Error while executing flow. | Generic error message. Please open a ticket with RQ/RS flow, and trace ID. |
| 7001 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 7002 | PNR required. | Check that the PNR is specified in the request. |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |
OrderRetrieve
| Code | Description | User Action |
|---|---|---|
| 8000 | Error while executing flow. | Generic error message. Please open a ticket with RQ/RS flow, and trace ID. |
| 8001 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 8002 | PNR required. | Check that the PNR is specified in the request. |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |
OrderChange
| Code | Description | User Action |
|---|---|---|
| 9000 | Error while executing flow. | Generic error message. Please open a ticket with RQ/RS flow, and trace ID. |
| 9001 | Invalid Seller ID. | Check your Seller ID in request headers. Your Seller ID must be present and identical in all services headers in the flow per the NDC message structure. |
| 401 | Unable to authenticate. No Credentials supplied. | Check that the Party element is present and identical throughout the look and book flow per NDC message structure. |
| 401 | Unable to authenticate. | Information is missing in the request, which the airline uses to authenticate. Check that TravelAgencySender information and/or the CountryCode are defined for the airline. |